ShopX Network
ShopX Network · Singapore 2026

Five minutes. Ten years of CRO.

I cannot teach conversion in five minutes. What I can do is hand you the map we drew over ten years of building pages for other people's stores, and show you where the funnel is going next.

Chris Koh
Chris Koh
Founder, GemPages & GemCommerce · Building GemBoss · Saigon
100K+ Shopify stores served CRO platform for brands Host, ShopX ShopX Network
Chris Koh on the ShopX stage in Hanoi
01 · Who is talking

We do not run one store. We watch a hundred thousand of them.

GemPages is the page builder behind more than 100,000 Shopify stores. That seat is unusual: we do not have one brand's opinion about what converts, we have ten years of pages, tests and results across every category and market a merchant can sell into. Everything in the next few minutes comes out of that, not out of a blog post.

100K+
Shopify stores building their pages on GemPages
10yrs
Building conversion tooling out of Saigon, for global merchants
304
Live A/B tests we watched run last month alone, across 116 stores
13
ShopX Network chapter cities across Asia Pacific

The company is GemCommerce. GemPages is how merchants build the page. Next is GemBoss: an AI that builds the selling site and then runs it. The direction has not changed in ten years, only the amount of the job the software can take.

Chris KohThe AI funnel & CRO02
02 · By the numbers

Why these are patterns and not anecdotes.

$1B+
Merchant GMV through pages built on GemPages
20K+
Paying customers, billed every month
100K+
Active Shopify stores building on GemPages
304
Live A/B tests we watched run last month, across 116 stores
600K+
Users worldwide across the GemCommerce products
56
Countries with active merchants on the platform
1,000+
Shopify Plus stores among them
100+
People, product and CRO research, built out of Saigon

Twenty thousand merchants paying every month, in fifty six countries, from first year sellers to Plus brands. That is the sample everything in the next few minutes came out of. 5,000+ reviews on the Shopify App Store.

Chris KohThe AI funnel & CRO03
03 · What we are building

A CRO platform for brands, not a page editor.

A page builder gets you a page. It does not tell you whether the page is right, and it does not run the next version for you. The gap between those two is where almost all the lost revenue sits, so that gap is the product.

GemPages
BUILD

GemPages

The page itself. Landing pages, product pages, advertorials and pre-sell pages, built by people who are not developers.

GemX
TEST

GemX

Two versions of a real page, split on real traffic, measured on conversion or revenue. Every A/B number in this deck came out of GemX.

GemBoss
RAISE AOV & AUTOMATE

GemBoss

Offers, bundles, volume discounts and post purchase upsells, and the AI that creates the selling site and runs it: writes the angles, builds the variants, reads the result, ships the winner.

Everyone is getting better at building. Almost nobody is getting better at deciding what to build next. That decision is the whole game.

Chris Koh · GemCommerce
Chris KohThe AI funnel & CRO04
04 · Why ShopX exists

Asia builds most of the commerce internet and has almost nowhere to talk about it.

Cross border sellers, app builders and agencies across Asia Pacific are serving brands in the US and Europe every day, and the conferences that matter are all somewhere else. ShopX started because that room did not exist here.

THE GAP

No room for cross border

Plenty of local Shopify meetups, plenty of Western conferences. Almost nothing in between for the people actually selling across borders out of Asia. So the know how stays inside single companies.

THE SHIFT

Building got easy, distribution got hard

AI collapsed the cost of making a store, a page, a creative. Everyone can ship now. What did not get cheaper is attention, trust and getting the offer in front of the right person. That is the new bottleneck.

THE ROOM

Agencies, builders and sellers in one place

An agency has the client data. A builder has the product data. A seller has the P&L. Put the three in one room and everybody leaves with something they could not have bought.

What people actually come for

Insights, solutions, technique and hard won know how, from someone who ran it this quarter. Not a keynote about the future of retail.

Chris KohThe AI funnel & CRO05

An alliance of chapters, one city at a time.

ShopX Network is the community arm of ShopX. Small senior rooms that move city to city across Asia Pacific, hosted locally and connected across the region. This is the first one in Singapore.

  • Thirteen cities. Delhi, Mumbai, Indore, Bangalore, Coimbatore, Hanoi, Saigon, Bangkok, Kuala Lumpur, Singapore, Shenzhen, Shanghai, Sydney.
  • Coffee chat. Fifteen to thirty operators, one host, one sharp topic. Two hours, real numbers, no slide theatre.
  • Buildathon. An afternoon of building instead of watching. Teams ship a working cross border funnel on a real store.
  • Give first. Everyone in the room brings a tactic, a number or a lesson. That is the entry fee.
A ShopX chapter gathering
Chris KohShopX Network06
The problem, counted

4,531 live ads. 198 landing pages.

Pulled from the Meta Ad Library this week: the ten Shopify beauty brands running the most live ads right now, and every destination those ads point at. One landing page for every twenty three ads.

BrandLive adsUnique landing pages they point atPages
DRMTLGY500+17
Norse Organics500+19
Prime Prometics500+22
Frøya Organics500+45
Rise Luxus500+6
Bask & Lather500+32
Sky&sol500+20
Black Girl Vitamins42520
Shield Labs3946
MoxieLash21211
!

The sharpest one is not even on the chart

ForChics runs 121 live ads for its lash serum. Every one of them lands on the same product page.

!

It concentrates further than the count suggests

MoxieLash sends 75% of its ads to one page. Most of the tail is duplicates and translations, not different arguments.

Chris KohThe AI funnel & CRO07
05 · The rooms so far

This already happens. You are standing in the next one.

ShopX main room
ShopX 2025 · Hanoi · 250+ operators in one ballroom
ShopX panel
Case teardowns on stage
ShopX sponsors on stage
17 sponsors, one stage
ShopX group
Shopify, apps and agencies in the room
ShopX international guests
Guests flown in from six markets
ShopX pickleball
The part nobody skips
ShopX closing photo
Closing photo, ShopX 2025
Chris KohShopX Network08
Section 01 · The problem

Money keeps going into ads. The page it lands on barely moves.

Media buying got professionalised. Creative got industrialised. The destination stayed one page, written once, shown to everybody.

Chris KohThe AI funnel & CRO09
The key message

Creative scaled. The landing page did not.

A brand will run hundreds of live ads, each written for a different person with a different reason to buy, and send every one of them to the same two or three pages. The personalisation stops at the click.

Hundreds of adsDozens of anglesA handful of pagesOne offer
Chris KohThe AI funnel & CRO10
06 · The CRO process

Before you touch a button colour, four things decide the rate.

Most CRO advice starts at the page. The page is the third lever, not the first. When a test does nothing, it is almost always because the thing being tested was never the constraint.

01 · PRODUCT

Is there a reason to buy

The demand, the mechanism, the margin. No page rescues a product nobody wants at a price that does not carry acquisition. Check this before anything else.

02 · PAGE

Can they move through it

Structure and UI. Above the fold, CTA in reach on mobile, sections in the order a buyer's questions arrive. Design is not decoration here, it is sequencing.

03 · COPY

Do they understand it

Communication, not writing. The hook, the mechanism, the objection you answer before it is asked. Most pages lose here and blame the traffic.

04 · OFFER

Is it worth it right now

How the value is packaged: bundle, volume discount, gift, guarantee. Same product, different offer, routinely a different business.

!

Test in that order

Offer and copy tests move numbers in days. Layout tests move them in weeks. Colour tests mostly move nothing.

!

One constraint at a time

If the product is the problem, a perfect page just gets you a cleaner read on the same bad number.

Chris KohThe AI funnel & CRO11
Section 02 · Landing page & funnel

The page is where the money is decided.

What a converting page is made of, how the funnel around it is shaped, and what merchants actually change when they test.

Chris KohThe AI funnel & CRO12
07 · Anatomy

What a converting landing page actually contains.

Our team pulled apart more than two hundred high performing landing pages across beauty, health, wellness and consumer electronics. The same blocks keep showing up, in roughly the same order. This is the checklist that came out of it.

01
Above the fold
Offer visible, USPs on the product image, CTA reachable on mobile. Some brands shrink the header to buy the space.
02
Product offer
How the value is packaged. Volume discount bundles are still the workhorse.
03
Product images
Real use, scale, before and after. Not a catalogue render.
04
Trust elements
Reviews, press, certifications, guarantee, payment icons.
05
Trigger bar or scroller
Shipping, guarantee, stock. Keeps the promise in view while they read.
06
Benefits
Outcomes in the buyer's words, not features in yours.
07
Comparison
You versus the alternative they are already using. Table format wins.
08
Problem to solution
Name the pain first. This is the section pre-sell pages are built entirely out of.
09
How it works
Three steps. Removes the "will this be a hassle" objection.
10
Features and specs
For considered purchases. Skippable, but must be findable.
11
Ingredients or materials
Transparency block. Doing a lot of work in health and beauty right now.
12
FAQ
The objections your support inbox already knows about.
13
Final CTA
Repeat the offer, not just the button.
14
Colour as a system
One accent doing the work of the CTA everywhere on the page.
Chris KohThe AI funnel & CRO13
08 · The look of it

Different categories, the same skeleton underneath.

Eight pages from that research set. Scroll past the branding and you will find the same blocks in the same order almost every time.

Landing page example
Beverage · category grid
Landing page example
Food · editorial build
Landing page example
Beauty · one accent colour
Landing page example
Supplement · offer first
Landing page example
Home · problem to solution
Landing page example
Health · mechanism led
Landing page example
Wellness · trust stack
Landing page example
Collagen · bundle ladder
Chris KohThe AI funnel & CRO14
09 · The funnel

Ads do not sell. They rent thirty seconds of attention.

The standard mistake is pointing paid traffic straight at a product page. Cold traffic is not shopping yet, it is reacting. The pre-sell page is where a reaction becomes an intent.

STEP 01 STEP 02 STEP 03 STEP 04 Ads Pre-sell page Sales page Post purchase Cold. Reacting, not shopping. Warming. Still no cart. Deciding. Offer time. HOOK · ANGLE · AUDIENCE ADVERTORIAL · LISTICLE · COMPARISON · QUIZ OFFER · BUNDLE · GUARANTEE UPSELL · VOLUME · MYSTERY BOX
!

The pre-sell page is the cheapest lever nobody uses

Same ad, same product page. Put an advertorial in between and the product page suddenly gets warm traffic instead of cold.

!

Post purchase is not retention

Retention is next month. Post purchase is the next sixty seconds, while the card is still out and the decision is already made.

Chris KohThe AI funnel & CRO15
10 · Pre-sell formats

Four shapes, one job: earn the right to make an offer.

Advertorial example
FORMAT 01

Advertorial

An article that reads like editorial. "The smell hit before the door was fully open." Story first, product as the conclusion rather than the premise.

Listicle example
FORMAT 02

Listicle

"Top 5 reasons your insomnia keeps winning." Skimmable, and every numbered item is a separate chance to land the mechanism.

Comparison example
FORMAT 03

Comparison

A review page: 38 products reviewed, 12 studies, 5 picks. Works when the category is crowded and the buyer is already shopping around.

Quiz funnel example
FORMAT 04

Quiz

"Take this 60 second quiz." A few questions, then a result page built around the answer. Segments the traffic and earns the email on the way through.

Chris KohThe AI funnel & CRO16
11 · The data

2,506 live A/B tests. Here is where merchants point them.

Every test run through GemPages A/B testing over the last ten months, about three hundred a month. Nearly half of all tests are aimed at landing and pre-sell pages, not at the product page and not at the theme.

Landing and pre-sell pagesadvertorials, listicles, offer pages
47%
Product pagesthe PDP itself
41%
Home pageusually hero and offer
9%
Collection pagesmerchandising and filters
2%
Blog and article pageseditorial pre-sell
1%

The signal

Serious paid traffic operators do not test the store. They test the page the ad lands on, and they run several angles at once.

The gap

Almost nobody is testing the checkout and post purchase moment, which is the part with the least traffic cost attached to it.

Chris KohThe AI funnel & CRO17
12 · A/B in the wild

Test one: which page does the ad land on.

Story advertorial vs brand site

Foot care · US
AAdvertorial variant
BBrand site variant

A is a first person article, "how I got rid of the painful bump on my foot in two weeks". B is the brand's own site. Same ad, same product, completely different amount of work done before the price is shown.

Founder editorial vs product page

Outdoor · US
AFounder editorial variant
BProduct page variant

A opens with a fear the buyer already has, "one tick bite can end red meat for life", and carries the data. B opens with bundles and a price. Two different buyers, and only a test tells you which one the ad is bringing.

Chris KohThe AI funnel & CRO18
13 · A/B in the wild

Test two: same words, different amount of design.

Plain listicle vs designed listicle

Jewellery · AU
APlain listicle variant
BDesigned listicle variant

Identical article, identical five reasons. B adds a comparison graphic, an annotated photo and a product block between the points. The copy did not change, the reading experience did.

Clean advertorial vs high contrast

Skincare · DE
AClean advertorial variant
BHigh contrast advertorial variant

Same advertorial, rebuilt in a louder colour system with the social proof number moved up and enlarged. This is the kind of test that takes an afternoon and is worth more than a month of copy edits.

Chris KohThe AI funnel & CRO19
Section 03 · Offer

Same product, different offer, different business.

How the value is packaged, and the four positions in the journey where you are allowed to ask for more.

Chris KohThe AI funnel & CRO20
14 · The part everyone skips

They are in buying mode for one more minute. Use it.

Upsell is not one thing, it is four positions in the journey. Most stores only ever install the second one. The last position is the cheapest revenue in the business because you already paid for the traffic, the trust is fresh, and the card is still out.

POSITION 01

Pre purchase

  • Bundle and save on the product page
  • Frequently bought together
  • Build your own bundle
POSITION 02

In cart

  • Cart drawer offer
  • Free shipping threshold nudge
  • Progressive gift ladder
POSITION 03

At checkout

  • Order bump
  • Checkout extensions on Plus
  • Warranty or protection add on
POSITION 04

Post purchase

  • One click volume discount, no re-entering card details
  • Mystery box at a price that is obviously a deal
  • Downsell when they decline the first offer
  • Thank you page offer, then the email sequence
!

Why it works

The hard part of a sale is the decision to trust you. That is already done. A second offer thirty seconds later is a different question with a much lower bar.

!

Why it gets skipped

It sits after the conversion event, so it does not show up in the metric most teams are judged on. It shows up in AOV, and AOV is what pays for the ads.

Chris KohThe AI funnel & CRO21
15 · The offer page after checkout

One click, no card re-entry, sixty seconds to decide.

This page is not a smaller product page. It has its own anatomy, and its own list of offers that work. Decline should not end the conversation either: that is what the downsell is for.

The offers that work
Volume discountMystery productBOGO Add onSamplesSubscription upgradeMulti productDownsell on decline
Why those two are marked

A volume discount needs no new decision, only a bigger version of one already made. A mystery box sells curiosity at a price that is obviously a deal, which is the one thing a buyer in this state cannot compare against anything.

The rule

Never break the original order. If the upsell asks for the card again, the offer is dead before it is read.

What goes on the page, in order

01Callout bannerWait, one more thing
02Progress barOrder almost complete
03HeadingThe offer in one line
04CountdownOptional, keep it honest
05Offer detailPrice, saving, what changes
06Product imageThe thing itself
07CTAOne click, no card
08Free bonusOptional sweetener
09Trust badgesGuarantee, returns
10Short testimonialOne line, not a wall
11Top reasons whyThree, no more
12Decline linkThen the downsell
Chris KohThe AI funnel & CRO22
Section 04 · What is next

One page cannot answer every reason someone clicked.

Personalisation at the funnel level, and the reader that is not human.

Chris KohThe AI funnel & CRO23
What is next

The angle that won the click should decide the page.

Today the angle lives entirely in the ad. Everyone who clicks lands on the same argument, whatever made them stop. The version worth building routes the click: the fear-led ad opens the fear-led page, the comparison ad opens the comparison.

8 AD ANGLES1 PAGE 8 AD ANGLES4 PAGES Everyone gets the same argument the problem the comparison the identity the deal

Why it is possible now and was not before

Building four full funnels used to cost four times as much. With AI writing and building the variants the marginal angle is nearly free. The constraint moved to knowing which four to build.

What to do on Monday

Take your best selling product and write down the four different reasons people buy it. If you can only name one, that is the finding.

Chris KohThe AI funnel & CRO24
16 · Further out

Soon your page has two readers, and one of them is not human.

A growing share of shopping is being delegated to AI agents that browse, compare and buy on someone's behalf. Recent research is blunt about what that does to the funnel: the tactics built for human psychology stop working on the agent.

  • Scarcity, countdowns and theatre do nothing. An agent does not feel urgency. It reads price, rating and specification, and it does not care that the timer is running.
  • Structured data becomes the sales copy. If the spec, the price and the review score are not machine readable, the agent cannot recommend you even when you are the better product.
  • The comparison happens off your site. You are being evaluated next to competitors in a context you do not control and cannot design.
  • Human persuasion still matters. The person still approves the purchase. You now have to win two very different readers with the same page.

What we think this means for the funnel

  • Pre-sell pages stay human. That is where an agent cannot substitute for a story.
  • Product data gets treated as a growth asset, not an ops chore.
  • The offer has to be legible as a number, not only as a feeling.
  • Testing gets more valuable, not less. You now have two audiences and only one of them can tell you why it left.

Framing informed by HBR, May 2026: traditional marketing does not work on AI shopping agents.

Chris KohThe AI funnel & CRO25
That was five minutes

Thank you.

If you take one thing away: stop pointing ads at a product page, and stop ending the funnel at the thank you screen. If you want the rest of it, come to a chapter. That is what the room is for.

Chris KohFounder, GemPages & GemCommerceSaigon
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